Privacy Policy

1.1​ ​Your​ ​Privacy

www.keyelement.ca​ ​(the​ ​“Website”)​ ​is​ ​owned​ ​and​ ​operated​ ​by​ ​KEY ELEMENT SOLUTIONS,​ ​(“the Owner”)​ ​who​ ​will​ ​be​ ​referred​ ​to​ ​as​ ​“we”,​ ​“our”​ ​and​ ​“us”​ ​in​ ​this​ ​Privacy​ ​Policy.

By​ ​accessing​ ​the​ ​Website​ ​you​ ​agree​ ​to​ ​be​ ​bound​ ​by​ ​this​ ​Privacy​ ​Policy​ ​and​ ​our​ ​​Terms of​ ​Use.

The​ ​Privacy​ ​Policy​ ​relates​ ​to​ ​the​ ​collection​ ​and​ ​use​ ​of​ ​customer​ ​information​ ​which​ ​we may​ ​gather​ ​through​ ​your​ ​use​ ​of​ ​the​ ​Website.

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1.10​ ​Privacy​ ​Policy

We​ ​reserve​ ​the​ ​right,​ ​at​ ​our​ ​discretion,​ ​to​ ​modify​ ​or​ ​remove​ ​portions​ ​of​ ​this​ ​Privacy Policy​ ​at​ ​any​ ​time.​ ​This​ ​Privacy​ ​Policy​ ​is​ ​in​ ​addition​ ​to​ ​any​ ​other​ ​terms​ ​and​ ​conditions applicable​ ​to​ ​the​ ​Website.

We​ ​do​ ​not​ ​make​ ​any​ ​representations​ ​about​ ​third​ ​party​ ​websites​ ​that​ ​may​ ​be​ ​linked​ ​to the​ ​Website.

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1.11​ ​Responsibility

We​ ​recognise​ ​the​ ​importance​ ​of​ ​protecting​ ​the​ ​privacy​ ​of​ ​information​ ​collected​ ​about visitors​ ​to​ ​our​ ​Website,​ ​in​ ​particular​ ​information​ ​that​ ​is​ ​capable​ ​of​ ​identifying​ ​an individual​ ​(“Personal​ ​Information”).

This​ ​Privacy​ ​Policy​ ​governs​ ​the​ ​manner​ ​in​ ​which​ ​your​ ​Personal​ ​Information,​ ​obtained through​ ​the​ ​Website,​ ​will​ ​be​ ​dealt​ ​with.

This​ ​Privacy​ ​Policy​ ​should​ ​be​ ​reviewed​ ​periodically​ ​so​ ​that​ ​you​ ​are​ ​updated​ ​on​ ​any changes.​ ​We​ ​welcome​ ​your​ ​comments​ ​and​ ​feedback.

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1.12​ ​Our​ ​Commitment

We​ ​are​ ​committed​ ​to​ ​protecting​ ​your​ ​Personal​ ​Information​ ​and​ ​giving​ ​you​ ​choice​ ​in​ ​who can​ ​use​ ​your​ ​Personal​ ​Information​ ​and​ ​how​ ​it​ ​can​ ​be​ ​used.

We​ ​undertake​ ​to​ ​comply​ ​with​ ​any​ ​laws​ ​introduced​ ​to​ ​strengthen​ ​protections​ ​for​ ​our consumers’​ ​privacy.

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1.13​ ​Personal​ ​Information

Personal​ ​Information​ ​about​ ​visitors​ ​to​ ​our​ ​site​ ​is​ ​collected​ ​only​ ​when​ ​knowingly​ ​and voluntarily​ ​submitted.​ ​For​ ​example,​ ​we​ ​may​ ​need​ ​to​ ​collect​ ​such​ ​information​ ​to​ ​provide you​ ​with​ ​further​ ​services​ ​or​ ​to​ ​answer​ ​or​ ​forward​ ​any​ ​requests​ ​or​ ​enquiries.

It​ ​is​ ​our​ ​intention​ ​that​ ​our​ ​Privacy​ ​Policy​ ​will​ ​protect​ ​your​ ​Personal​ ​Information​ ​from being​ ​dealt​ ​with​ ​in​ ​any​ ​way​ ​that​ ​is​ ​inconsistent​ ​with​ ​applicable​ ​privacy​ ​laws​ ​in​ ​Canada.

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1.14​ ​Use​ ​of​ ​Information

Personal​ ​Information​ ​that​ ​visitors​ ​submit​ ​to​ ​our​ ​site​ ​is​ ​used​ ​only​ ​for​ ​the​ ​purpose​ ​for which​ ​it​ ​is​ ​submitted​ ​(the​ ​“Primary​ ​Purpose”)​ ​or​ ​for​ ​such​ ​other​ ​secondary​ ​purposes​ ​that are​ ​related​ ​to​ ​the​ ​Primary​ ​Purpose,​ ​unless​ ​we​ ​disclose​ ​other​ ​uses​ ​in​ ​this​ ​Privacy​ ​Policy or​ ​at​ ​the​ ​time​ ​of​ ​collection.

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Copies​ ​of​ ​correspondence​ ​sent​ ​from​ ​the​ ​Website,​ ​that​ ​may​ ​contain​ ​Personal Information,​ ​are​ ​stored​ ​as​ ​archives​ ​for​ ​record-keeping​ ​and​ ​back-up​ ​purposes​ ​only.

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1.15​ ​Collecting​ ​Information​ ​on​ ​Registered​ ​Members

We​ ​will​ ​not​ ​collect​ ​or​ ​monitor​ ​any​ ​Personal​ ​Information​ ​about​ ​you​ ​without​ ​your​ ​consent unless​ ​we​ ​believe​ ​it​ ​is​ ​necessary:

●  to​ ​comply​ ​with​ ​the​ ​law;

●  to​ ​provide​ ​you​ ​with​ ​a​ ​service​ ​which​ ​you​ ​have​ ​requested;

●  to​ ​implement​ ​our​ ​terms​ ​of​ ​service;

●  to​ ​protect​ ​our​ ​rights​ ​or​ ​property,​ ​or​ ​the​ ​rights​ ​or​ ​property​ ​of​ ​any​ ​of​ ​our​ ​other​ ​users​ ​or​ ​any member​ ​of​ ​the​ ​public;​ ​or

●  to​ ​lessen​ ​a​ ​serious​ ​threat​ ​to​ ​a​ ​person’s​ ​health​ ​or​ ​safety.

 

You​ ​may​ ​provide​ ​us​ ​with​ ​information​ ​directly,​ ​such​ ​as​ ​through​ ​subscribing​ ​to​ ​email​ ​lists, registering​ ​with​ ​us,​ ​or​ ​identifying​ ​yourself​ ​when​ ​using​ ​our​ ​services.​ ​The​ ​amount​ ​of information​ ​we​ ​collect​ ​about​ ​you​ ​depends​ ​on​ ​how​ ​you​ ​use​ ​the​ ​Website​ ​or​ ​our​ ​services. The​ ​only​ ​personal​ ​information​ ​we​ ​collect​ ​is​ ​what​ ​you​ ​tell​ ​us​ ​about​ ​yourself,​ ​for​ ​example, by​ ​subscribing​ ​to​ ​e-mail​ ​newsletters​ ​or​ ​registering​ ​with​ ​us.​ ​Registration​ ​may​ ​include submitting​ ​your​ ​name,​ ​email​ ​address,​ ​postal​ ​or​ ​residential​ ​address,​ ​telephone​ ​numbers and​ ​by​ ​asking​ ​to​ ​receive​ ​updates,​ ​promotional​ ​material​ ​or​ ​other​ ​information.

We​ ​use​ ​cookies​ ​to​ ​help​ ​maximise​ ​your​ ​enjoyment​ ​of​ ​the​ ​Website.​ ​Cookies​ ​themselves do​ ​not​ ​personally​ ​identify​ ​users,​ ​although​ ​they​ ​do​ ​identify​ ​a​ ​user’s​ ​browser.​ ​Please​ ​see further​ ​information​ ​on​ ​how​ ​we​ ​use​ ​cookies​ ​below.

1.16​ ​Disclosure

Apart​ ​from​ ​where​ ​you​ ​have​ ​consented​ ​or​ ​disclosure​ ​is​ ​necessary​ ​to​ ​achieve​ ​the purpose​ ​for​ ​which​ ​it​ ​was​ ​submitted,​ ​Personal​ ​Information​ ​may​ ​be​ ​disclosed​ ​in​ ​special situations​ ​where​ ​we​ ​have​ ​reason​ ​to​ ​believe​ ​that​ ​doing​ ​so​ ​is​ ​necessary​ ​to​ ​identify, contact​ ​or​ ​bring​ ​legal​ ​action​ ​against​ ​anyone​ ​damaging,​ ​injuring,​ ​or​ ​interfering (intentionally​ ​or​ ​unintentionally)​ ​with​ ​our​ ​rights​ ​or​ ​property,​ ​users,​ ​or​ ​anyone​ ​else​ ​who could​ ​be​ ​harmed​ ​by​ ​such​ ​activities.​ ​Also,​ ​we​ ​may​ ​disclose​ ​Personal​ ​Information​ ​when we​ ​believe​ ​in​ ​good​ ​faith​ ​that​ ​the​ ​law​ ​requires​ ​disclosure.
We​ ​may​ ​engage​ ​third​ ​parties​ ​to​ ​provide​ ​you​ ​with​ ​goods​ ​or​ ​services​ ​on​ ​our​ ​behalf.​ ​In​ ​that circumstance,​ ​we​ ​may​ ​disclose​ ​your​ ​Personal​ ​Information​ ​to​ ​those​ ​third​ ​parties​ ​in​ ​order to​ ​meet​ ​your​ ​request​ ​for​ ​goods​ ​or​ ​services.

●  For​ ​the​ ​avoidance​ ​of​ ​any​ ​doubt,​ ​we​ ​will​ ​not​ ​disclose​ ​any​ ​Personal​ ​Information​ ​about​ ​you without​ ​your​ ​consent​ ​unless​ ​we​ ​believe​ ​it​ ​is​ ​necessary;

●  to​ ​comply​ ​with​ ​the​ ​law;

●  to​ ​provide​ ​you​ ​with​ ​a​ ​service​ ​which​ ​you​ ​have​ ​requested;

●  to​ ​implement​ ​our​ ​terms​ ​of​ ​service;

●  to​ ​protect​ ​our​ ​rights​ ​or​ ​property,​ ​or​ ​the​ ​rights​ ​or​ ​property​ ​of​ ​any​ ​of​ ​our​ ​other​ ​users​ ​or​ ​any
member​ ​of​ ​the​ ​public;​ ​or

●  to​ ​lessen​ ​a​ ​serious​ ​threat​ ​to​ ​a​ ​person’s​ ​health​ ​or​ ​safety.

 

1.17​ ​Security

We​ ​strive​ ​to​ ​ensure​ ​the​ ​security,​ ​integrity​ ​and​ ​privacy​ ​of​ ​Personal​ ​Information​ ​submitted to​ ​our​ ​sites,​ ​and​ ​we​ ​review​ ​and​ ​update​ ​our​ ​security​ ​measures​ ​in​ ​light​ ​of​ ​current technologies.

Unfortunately,​ ​no​ ​data​ ​transmission​ ​over​ ​the​ ​internet​ ​can​ ​be​ ​guaranteed​ ​to​ ​be​ ​totally secure.

However,​ ​we​ ​will​ ​endeavour​ ​to​ ​take​ ​all​ ​reasonable​ ​steps​ ​to​ ​protect​ ​the​ ​Personal Information​ ​you​ ​may​ ​transmit​ ​to​ ​us​ ​or​ ​from​ ​our​ ​online​ ​products​ ​and​ ​services.​ ​Once​ ​we do​ ​receive​ ​your​ ​transmission,​ ​we​ ​will​ ​also​ ​make​ ​our​ ​best​ ​efforts​ ​to​ ​ensure​ ​its​ ​security​ ​on our​ ​systems.

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In​ ​addition,​ ​our​ ​employees​ ​and​ ​the​ ​contractors​ ​who​ ​provide​ ​services​ ​related​ ​to​ ​our information​ ​systems​ ​are​ ​obliged​ ​to​ ​respect​ ​the​ ​confidentiality​ ​of​ ​any​ ​Personal Information​ ​held​ ​by​ ​us.​ ​

However,​ ​we​ ​will​ ​not​ ​be​ ​held​ ​responsible​ ​for​ ​events​ ​arising​ ​from unauthorised​ ​access​ ​to​ ​your​ ​Personal​ ​Information.

You​ ​can​ ​also​ ​play​ ​an​ ​important​ ​role​ ​in​ ​keeping​ ​your​ ​Personal​ ​Information​ ​secure​ ​by maintaining​ ​the​ ​confidentiality​ ​of​ ​any​ ​password,​ ​PINs​ ​and​ ​accounts​ ​used​ ​on​ ​the Website.​ ​Please​ ​notify​ ​us​ ​immediately​ ​if​ ​there​ ​is​ ​any​ ​unauthorised​ ​use​ ​of​ ​your​ ​account by​ ​another​ ​person​ ​or​ ​any​ ​other​ ​breach​ ​of​ ​security.

 

1.18​ ​Collecting​ ​Information​ ​for​ ​Users

IP​ ​Addresses

Our​ ​web​ ​servers​ ​gather​ ​your​ ​IP​ ​address​ ​to​ ​assist​ ​with​ ​the​ ​diagnosis​ ​of​ ​problems​ ​or support​ ​issues​ ​with​ ​our​ ​services.​ ​Information​ ​is​ ​gathered​ ​in​ ​aggregate​ ​only​ ​and​ ​cannot be​ ​traced​ ​to​ ​an​ ​individual​ ​user.

Cookies

Cookies​ ​are​ ​pieces​ ​of​ ​information​ ​that​ ​a​ ​Website​ ​transfers​ ​to​ ​your​ ​computer’s​ ​hard​ ​disk for​ ​record-keeping​ ​purposes.​ ​Most​ ​web​ ​browsers​ ​are​ ​set​ ​to​ ​accept​ ​cookies.​ ​If​ ​you​ ​do not​ ​wish​ ​to​ ​receive​ ​any​ ​cookies,​ ​you​ ​may​ ​set​ ​your​ ​browser​ ​to​ ​refuse​ ​cookies.​ ​In​ ​some instances,​ ​this​ ​may​ ​mean​ ​you​ ​will​ ​not​ ​be​ ​able​ ​to​ ​take​ ​full​ ​advantage​ ​of​ ​parts​ ​of​ ​the Website.

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The​ ​use​ ​of​ ​cookies​ ​can​ ​enhance​ ​your​ ​enjoyment​ ​of​ ​what​ ​we​ ​offer,​ ​because​ ​they​ ​can help​ ​personalise​ ​your​ ​experience​ ​of​ ​our​ ​Website.​ ​They​ ​can​ ​ensure​ ​that​ ​information provided​ ​to​ ​you​ ​is​ ​most​ ​relevant​ ​to​ ​your​ ​interests.​ ​Cookies​ ​can​ ​also​ ​provide​ ​us​ ​with aggregate​ ​information​ ​on​ ​how​ ​people​ ​use​ ​our​ ​Websites​ ​and​ ​which​ ​advertisements​ ​are effective.​ ​This​ ​helps​ ​us​ ​to​ ​keep​ ​improving​ ​our​ ​site.

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As​ ​explained​ ​above,​ ​cookies​ ​do​ ​not​ ​of​ ​themselves​ ​personally​ ​identify​ ​users.​ ​The cookies​ ​simply​ ​operate​ ​as​ ​a​ ​unique​ ​identifier​ ​which​ ​helps​ ​us​ ​to​ ​know​ ​what​ ​our customers​ ​find​ ​interesting​ ​and​ ​useful​ ​on​ ​our​ ​Website,​ ​almost​ ​like​ ​a​ ​continuing questionnaire.​ ​We​ ​do​ ​not​ ​link​ ​this​ ​information​ ​back​ ​to​ ​other​ ​information​ ​that​ ​you​ ​have provided​ ​to​ ​us.

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1.19​ ​Access​ ​to​ ​Information

Your​ ​trust​ ​in​ ​us​ ​is​ ​very​ ​important​ ​to​ ​us.​ ​If​ ​at​ ​any​ ​time​ ​you​ ​want​ ​to​ ​know​ ​exactly​ ​what Personal​ ​Information​ ​any​ ​part​ ​of​ ​our​ ​site​ ​is​ ​holding​ ​about​ ​you,​ ​you​ ​are​ ​welcome​ ​to request​ ​that​ ​information​ ​by​ ​contacting​ ​us.

Our​ ​file​ ​of​ ​your​ ​information​ ​will​ ​be​ ​made​ ​available​ ​to​ ​you​ ​within​ ​a​ ​reasonable​ ​period.

We​ ​will​ ​endeavour​ ​to​ ​take​ ​all​ ​reasonable​ ​steps​ ​to​ ​keep​ ​secure​ ​any​ ​information​ ​which​ ​we hold​ ​about​ ​you,​ ​and​ ​to​ ​keep​ ​this​ ​information​ ​accurate​ ​and​ ​up​ ​to​ ​date.​ ​If,​ ​at​ ​any​ ​time,​ ​you discover​ ​that​ ​information​ ​held​ ​about​ ​you​ ​is​ ​incorrect,​ ​you​ ​may​ ​contact​ ​us​ ​to​ ​have​ ​the information​ ​corrected.

In​ ​addition,​ ​our​ ​employees​ ​and​ ​the​ ​contractors​ ​who​ ​provide​ ​services​ ​related​ ​to​ ​our information​ ​systems​ ​are​ ​obliged​ ​to​ ​respect​ ​the​ ​confidentiality​ ​of​ ​any​ ​Personal Information​ ​held​ ​by​ ​us.

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1.20​ ​Links​ ​to​ ​Other​ ​Sites

We​ ​may​ ​provide​ ​links​ ​to​ ​websites​ ​outside​ ​of​ ​our​ ​Websites,​ ​as​ ​well​ ​as​ ​to​ ​third​ ​party websites.​ ​These​ ​linked​ ​sites​ ​are​ ​not​ ​under​ ​our​ ​control,​ ​and​ ​we​ ​cannot​ ​accept responsibility​ ​for​ ​the​ ​conduct​ ​of​ ​companies​ ​linked​ ​to​ ​our​ ​Website.

Before​ ​disclosing​ ​your​ ​Personal​ ​Information​ ​on​ ​any​ ​other​ ​website,​ ​we​ ​advise​ ​you​ ​to examine​ ​the​ ​terms​ ​and​ ​conditions​ ​of​ ​using​ ​that​ ​website​ ​and​ ​its​ ​privacy​ ​statement.

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1.21​ ​Trans-Border​ ​Data​ ​Exchange

The​ ​Owner​ ​may​ ​transfer​ ​(and​ ​you​ ​are​ ​deemed​ ​to​ ​consent​ ​to​ ​the​ ​Owner​ ​transferring) your​ ​Personal​ ​Information​ ​outside​ ​of​ ​Canada:

●  where​ ​the​ ​Owner​ ​reasonably​ ​believes​ ​that​ ​the​ ​person​ ​who​ ​will​ ​receive​ ​your​ ​Personal Information​ ​is​ ​subject​ ​to​ ​effective​ ​data​ ​protection​ ​obligations;

●  where​ ​the​ ​transfer​ ​is​ ​necessary​ ​for​ ​the​ ​performance​ ​of​ ​any​ ​contract​ ​between​ ​you​ ​and​ ​the Owner​ ​or​ ​for​ ​the​ ​implementation​ ​of​ ​pre-contractual​ ​measures;

●  where​ ​the​ ​transfer​ ​is​ ​for​ ​your​ ​benefit​ ​and​ ​it​ ​is​ ​impractical​ ​for​ ​the​ ​Owner​ ​to​ ​obtain​ ​your consent,​ ​but​ ​if​ ​it​ ​were​ ​practical​ ​you​ ​would​ ​be​ ​likely​ ​to​ ​consent;​ ​and

●  as​ ​required​ ​or​ ​authorised​ ​by​ ​or​ ​under​ ​law,​ ​and​ ​where​ ​you​ ​subsequently​ ​consent​ ​from​ ​time​ ​to time.
 

1.22​ ​“Spam”​ ​(Promotional​ ​Email)

We​ ​will​ ​not​ ​send​ ​you​ ​“spam”​ ​(advertising​ ​information)​ ​without​ ​first​ ​asking​ ​you​ ​whether you​ ​wish​ ​to​ ​have​ ​promotional​ ​information​ ​sent​ ​to​ ​you.

If​ ​you​ ​are​ ​receiving​ ​promotional​ ​information​ ​from​ ​us​ ​and​ ​do​ ​not​ ​wish​ ​to​ ​receive​ ​this information​ ​any​ ​longer,​ ​you​ ​may​ ​remove​ ​your​ ​name​ ​from​ ​our​ ​list​ ​either​ ​by​ ​visiting​ ​the Website​ ​and​ ​following​ ​the​ ​instructions​ ​on​ ​how​ ​to​ ​withdraw​ ​your​ ​subscriptions,​ ​or contacting​ ​us​ ​and​ ​asking​ ​to​ ​be​ ​removed​ ​from​ ​our​ ​mailing​ ​list.​ ​Please​ ​allow​ ​five​ ​days​ ​for this​ ​request​ ​to​ ​be​ ​processed.

1.23​ ​Future​ ​changes

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KEY ELEMENT SOLUTIONS,​ ​may​ ​from​ ​time​ ​to​ ​time​ ​(with​ ​or​ ​without​ ​notice​ ​to​ ​you)​ ​amend​ ​or update​ ​our​ ​Privacy​ ​Policy​ ​at​ ​our​ ​sole​ ​discretion.​ ​Accordingly,​ ​you​ ​should​ ​ensure​ ​that you​ ​regularly​ ​review​ ​our​ ​Privacy​ ​Policy.

We​ ​reserve​ ​the​ ​right​ ​to​ ​change​ ​this​ ​Privacy​ ​Policy​ ​at​ ​any​ ​time​ ​and​ ​notify​ ​you​ ​by​ ​posting an​ ​updated​ ​version​ ​of​ ​the​ ​policy​ ​on​ ​the​ ​Website.

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1.24​ ​Problems​ ​or​ ​questions

If​ ​we​ ​become​ ​aware​ ​of​ ​any​ ​ongoing​ ​concerns​ ​or​ ​problems​ ​with​ ​our​ ​Website,​ ​we​ ​will take​ ​these​ ​issues​ ​seriously​ ​and​ ​work​ ​to​ ​address​ ​these​ ​concerns.​ ​If​ ​you​ ​have​ ​any​ ​further queries​ ​relating​ ​to​ ​our​ ​Privacy​ ​Policy,​ ​or​ ​you​ ​have​ ​a​ ​problem​ ​or​ ​complaint,​ ​please contact​ ​us.

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